Last Updated: June 1, 2025
INTRODUCTION
This Privacy Policy ("Policy") outlines the data protection practices of Renuvia and its affiliates ("Renuvia," "RenuviaRx," "we," "us," or "our") as they relate to your use of our websites (including www.renuviarx.com and any domains linking to this Policy), affiliated mobile applications ("Apps"), telehealth services, and other services we provide (collectively, the "Services").
This Policy describes how we collect, use, disclose, and protect your information when you access our Services or otherwise interact with Renuvia. It is incorporated by reference into our Terms of Service. Capitalized terms not otherwise defined herein shall have the meanings given to them in the Terms.
PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY.
By using the Services, you agree to the terms of this Policy. If you do not agree, please do not access or use the Services.
WHAT THIS PRIVACY POLICY COVERS
This Privacy Policy explains:
- What Information We Collect and Where It Comes From
- How We Use Your Information
- Online Analytics and Advertising Tools
- How and When We Share Your Information
- Your Privacy Rights and Choices
- Third-Party Services and Health Information Disclosures
- How We Protect Your Information
- Privacy Rights for California Residents
- Privacy Rights for Nevada Residents
- International Data Transfers
- How Long We Retain Your Information
- Changes to This Privacy Policy
- How to Contact Us
THE INFORMATION WE COLLECT AND HOW WE COLLECT IT
We collect information about you when you interact with or use the Services. Some of this information is required to deliver our Services effectively. If you choose not to provide certain information—or request that we delete it—you may be unable to access some or all features of the Services.
1. Information You Provide to Us
We collect personal and health-related information you voluntarily share with us, including when you:
- Create or register an account
- Request or receive treatment and place orders for products or services
- Participate in telehealth consultations
- Contact us via forms, chat, email, or other support channels
- Participate in surveys, research studies, or promotional campaigns
- Submit feedback, questions, or other communications
- Apply for employment opportunities
- Upload or post content to the Services (e.g., reviews or forum posts)
Examples of the information we may collect include:
- Personal identifiers: name, date of birth, address, phone number, and email address
- Health information: medical conditions, symptoms, treatments, prescriptions, lab results, physician referrals, medical history, allergies, and other related health data
- Account details: log-in credentials and security information
- Billing and shipping details: addresses, payment card data (processed via third-party vendors)
- Transactional data: order history, subscription preferences, and fulfillment details
- Customer support records: interactions with our support or technical teams
- Demographic details: such as gender and age, if voluntarily provided
- Public content: any user-generated content submitted to forums, blogs, or review sections
- Communications: any other information you choose to share with us
2. Information We Collect Through Automated Means
We automatically collect certain information about your device and how you interact with the Services. This helps us analyze performance, maintain security, and improve your experience.
This may include:
- Technical data: IP address, browser type, device type and identifiers, operating system, and referring/exit URLs
- Usage details: Pages visited, time spent on each page, clickstream data, search queries, downloads, and other user interactions
- System data: Error logs, crash reports, and diagnostics related to performance or functionality
Mobile App Usage
When you use our mobile Apps, we may collect additional data specific to your mobile device, such as:
- Device ID and IP address
- Operating system and browser type
- Mobile carrier and language settings
- Date, time, and frequency of use
- Behavioral patterns related to in-app navigation
Location Information
We may collect:
- Approximate location (e.g., city/state) based on your IP address
- Precise location (e.g., GPS coordinates), only with your explicit permission, to enable certain features or personalize content
You may control or disable location tracking at any time through your device settings.
Cookies and Similar Technologies
We and our service providers use cookies and similar technologies—such as tags, SDKs, tracking pixels, and server logs—to:
- Recognize your device across sessions
- Store user preferences and login status
- Monitor traffic, usage, and performance trends
- Deliver tailored content and advertising
- Assist with security, fraud prevention, and administrative tasks
You can configure your browser to alert you about cookie usage or to block cookies entirely. However, some features of the Services may not function properly without them.
3. Information We Collect from Social Media and Third-Party Platforms
If you engage with Renuvia on social media platforms (such as Facebook, Instagram, or X), we may collect publicly available information including your name, profile details, and any comments, tags, or content you share about us.
If you participate in promotions or connect your social account through our Services, we may collect any information you authorize those platforms to share with us.
4. Information We Receive from Other Sources
We may receive additional information about you from third-party partners—including healthcare providers, pharmacies, laboratories, technical service vendors, and analytics platforms. This information may be used to complete your transactions, enhance your user experience, or support treatment, fulfillment, and communications.
HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes related to providing and improving our Services, including:
Healthcare Services and Treatment
- Providing telehealth consultations and medical care
- Processing prescriptions and facilitating medication delivery
- Coordinating care with healthcare providers and pharmacies
- Maintaining medical records and treatment history
- Conducting health assessments and monitoring
Service Operations
- Creating and managing your account
- Processing orders and payments
- Providing customer support and technical assistance
- Fulfilling product orders and managing shipping
- Communicating about your account, orders, and services
Legal and Regulatory Compliance
- Complying with applicable healthcare laws and regulations
- Meeting licensing and certification requirements
- Responding to legal requests and protecting our rights
- Conducting internal audits and investigations
Service Improvement and Analytics
- Analyzing usage patterns and service performance
- Developing new features and improving existing services
- Conducting research and clinical studies (with appropriate consent)
- Personalizing your experience and recommendations
Marketing and Communications
- Sending promotional materials and service updates (with your consent)
- Conducting surveys and collecting feedback
- Analyzing marketing effectiveness
- Managing referral and loyalty programs
ONLINE ANALYTICS AND ADVERTISING TOOLS
We use various analytics and advertising tools to understand how you use our Services and to deliver relevant content and advertisements.
Analytics Services
We use services like Google Analytics to collect information about your usage patterns, which helps us improve our Services. These services may use cookies and similar technologies to track your interactions across websites.
Advertising and Marketing
We may use advertising networks and marketing platforms to deliver targeted advertisements based on your interests and interactions with our Services. We do not use your protected health information for advertising purposes without your explicit consent.
Your Choices
You can opt out of certain analytics and advertising practices through:
- Browser settings and cookie preferences
- Industry opt-out tools (e.g., Digital Advertising Alliance)
- Platform-specific privacy controls (e.g., Facebook, Google)
HOW AND WHEN WE SHARE YOUR INFORMATION
We may share your information in the following circumstances:
Healthcare Operations
- Healthcare providers: Licensed physicians, nurses, and other medical professionals involved in your care
- Pharmacies and fulfillment partners: To process prescriptions and deliver medications
- Laboratories: For processing diagnostic tests and lab work
- Insurance providers: For coverage verification and claims processing (with your consent)
Service Providers and Business Partners
- Technology vendors: Companies that provide platform, hosting, and technical services
- Payment processors: To handle billing and payment transactions
- Shipping and logistics providers: To fulfill and deliver orders
- Customer service providers: To provide support and assistance
Legal and Regulatory Requirements
- Legal compliance: When required by law, regulation, or legal process
- Law enforcement: In response to valid legal requests from authorities
- Regulatory bodies: For licensing, compliance, and certification purposes
- Court orders and subpoenas: As required by judicial proceedings
Business Transactions
- Mergers and acquisitions: In connection with corporate transactions
- Asset transfers: If we sell or transfer business assets
- Bankruptcy proceedings: As required in insolvency situations
With Your Consent
- Authorized disclosures: When you provide explicit consent
- Emergency situations: When necessary to protect health and safety
- Research purposes: For approved clinical studies and research (with appropriate consent and de-identification)
YOUR PRIVACY RIGHTS AND CHOICES
Access and Control
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal and medical record retention requirements)
- Withdraw consent for certain uses
- Receive a copy of your information in a portable format
Marketing Communications
You can opt out of marketing communications by:
- Using unsubscribe links in emails
- Updating your account preferences
- Contacting our support team
- Calling us at the number provided in communications
Account Management
You can update your account information and privacy preferences through your online account or by contacting our support team.
THIRD-PARTY SERVICES AND HEALTH INFORMATION DISCLOSURES
Business Associate Agreements
When we work with third-party service providers who may access your protected health information, we enter into Business Associate Agreements to ensure they comply with HIPAA requirements.
Third-Party Links and Services
Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before sharing information.
Health Information Sharing
We follow strict protocols for sharing health information:
- Treatment coordination: Sharing with healthcare providers involved in your care
- Payment processing: Sharing with insurers and payment providers as needed
- Healthcare operations: Sharing for quality assurance and regulatory compliance
- Emergency situations: Sharing when necessary to protect health and safety
HOW WE PROTECT YOUR INFORMATION
Security Measures
We implement comprehensive security measures to protect your information, including:
- Encryption of data in transit and at rest
- Access controls and user authentication
- Regular security assessments and monitoring
- Staff training on privacy and security practices
- Incident response and breach notification procedures
HIPAA Compliance
As a covered entity under HIPAA, we maintain strict safeguards for protected health information, including:
- Administrative safeguards for workforce training and access management
- Physical safeguards for facilities and equipment
- Technical safeguards for information systems and data transmission
Data Breach Response
In the event of a data breach, we will:
- Investigate and contain the incident
- Notify affected individuals as required by law
- Report to regulatory authorities as required
- Take steps to prevent future incidents
PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional privacy rights:
Right to Know
You have the right to know:
- What personal information we collect about you
- How we use your personal information
- With whom we share your personal information
- How long we retain your personal information
Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions for healthcare records and legal compliance.
Right to Correct
You have the right to request correction of inaccurate personal information.
Right to Opt-Out
You have the right to opt out of:
- Sale of personal information (we do not sell personal information)
- Sharing for cross-context behavioral advertising
- Automated decision-making that produces legal or significant effects
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
Exercising Your Rights
To exercise these rights, contact us using the information provided in the "How to Contact Us" section below. We may require verification of your identity before processing requests.
PRIVACY RIGHTS FOR NEVADA RESIDENTS
Nevada residents have the right to opt out of the sale of their personal information. We do not sell personal information as defined under Nevada law. If you are a Nevada resident and would like more information about your rights, please contact us using the information below.
INTERNATIONAL DATA TRANSFERS
If you are located outside the United States, please be aware that the information you provide will be transferred to and processed in the United States, where our servers and operations are located. By using our Services, you consent to this transfer and processing.
For users in the European Economic Area (EEA) or United Kingdom, we ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by the European Commission
- Other appropriate transfer mechanisms as required by law
HOW LONG WE RETAIN YOUR INFORMATION
We retain your information for as long as necessary to:
- Provide our Services to you
- Comply with legal and regulatory requirements
- Maintain medical records as required by law
- Resolve disputes and enforce our agreements
Healthcare Records
Medical records and health information are retained in accordance with applicable healthcare laws and regulations, which typically require retention for a minimum of 6-7 years after the last date of service.
Account Information
Account information is retained while your account is active and for a reasonable period afterward to comply with legal obligations and resolve any disputes.
Marketing Information
Marketing and communications data is retained until you opt out or request deletion, subject to legal retention requirements.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you via email or through our Services
- Obtain your consent for material changes that affect how we use your health information
We encourage you to review this Policy periodically to stay informed about how we protect your information.
HOW TO CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Renuvia Privacy Office
For HIPAA-related requests:
For California privacy requests:
We will respond to your privacy inquiries and requests in accordance with applicable law, typically within 30 days of receipt.
