30-Day Money-Back Guarantee
At Renuviarx, we're committed to your satisfaction. If you're not completely satisfied with your NAD+ therapy, we offer a 30-day return window from the date of delivery.
What's Covered
Refundable:
Non-Refundable:
- Initial medical consultation fee ($35)
- Pharmacy preparation and handling fees ($20)
- Shipping and delivery costs
Return Amounts
- First Month Orders: Refund of $119 (product cost only)
- Ongoing Monthly Orders: Refund of $189 (product cost only)
Eligibility Requirements
To qualify for a return:
- Returns must be initiated within 30 days of delivery
- Product must be unopened and in its original packaging
- Used or opened vials cannot be accepted due to health and safety regulations
- Original order confirmation or receipt must be provided
How to Request a Return
- Email our customer support team at [support@renuviarx.com]
- Include your order number and reason for return
- Our team will provide you with return instructions within 1-2 business days
- Ship the product back using the provided return label
Refund Processing
- Refunds will be processed within 5-7 business days after we receive and inspect your return
- Refunds will be issued to the original payment method
- You will receive an email confirmation once your refund has been processed
Subscription Cancellations
You may cancel your subscription at any time by contacting customer support. If you cancel before your next billing date, you will not be charged for the following month.
Questions?
Contact our customer care team at:
Note: The medical consultation fee covers the time and expertise of our licensed healthcare providers who review your medical history and write your prescription. Pharmacy fees cover the specialized compounding, quality assurance, and handling of your medication. These services are rendered upon order placement and cannot be reversed.
